Introduction
RELAi Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform, which connects service providers and clients through their favourite chat apps like WhatsApp, Telegram, and Messenger.
1. Information We Collect
We collect the following types of information:
- Personal Information: Includes your name, email address, phone number, and any other information you provide when signing up or communicating via the platform.
- Chat Data: Messages sent between service providers and clients via the RELAi platform, including any personal details shared within those messages.
- Usage Data: Information on how you use our platform, including technical data like your IP address, browser type, and interactions with our service.
- Device Data: Data about your device, such as the type of device, operating system, and unique device identifiers.
2. How We Use Your Information
We use your personal data to:
- Facilitate communication between service providers and clients.
- Ensure compliance with data protection laws by preventing the exchange of personal information that could bypass the marketplace.
- Improve our platform’s functionality through the analysis of user behaviour and feedback.
- Ensure the security of communications by masking personal details and protecting sensitive data.
- Provide customer support, respond to inquiries, and improve user experience.
3. Data Sharing and Disclosure
We do not share or sell your personal data with third parties, except in the following cases:
- Service Providers: We may share data with trusted third-party service providers that assist in operating our platform.
- Legal Compliance: We may disclose information if required by law or to protect the rights, safety, or property of RELAi Ltd, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer personal information to the relevant third party.